Refund policy
30-Day Money-Back Guarantee
We want you to love your DENSE. Fiber Kit. If you're not happy with it for any reason, contact us within 30 days of delivery and we'll give you a full refund of the product price.
How to request a refund
Email us at support@lookdense.com with your order number and a short note. That's it.
- No need to send the product back.
- Refunds go back to your original payment method within 5 business days after approval. Your bank may take a few extra days to show it.
- The guarantee applies once per customer.
Damaged, wrong or missing items
If your order arrives damaged, you receive the wrong shade, or your package never arrives, email support@lookdense.com within 30 days of the expected delivery date. We'll send a free replacement or a full refund, your choice. A photo helps us process it faster.
Cancellations
You can cancel your order for a full refund as long as it hasn't shipped yet. Just email support@lookdense.com.